Wonderful. This was the first time Sweet Pea and Basil had a professional grooming, and they do not seem traumatized at all. I gave them each their space for a few minutes and they're both sitting on my lap together now. If anything, they seem more well-behaved than ever. :) She got lots of fur out, their claws are nicely clipped, and I'm a happy cat lady. Also, punctual and professional service